Refund Policy

At delmoire.org (Registration No: 32292541), we strive to provide exceptional experiences. This Refund Policy outlines the terms and conditions for cancellations, refunds, and related matters for all our events and services.

1. General Refund Policy

We understand that circumstances change and you may need to cancel your event registration. Our refund policy is designed to be fair to both our customers and our business operations.

2. Cancellation Timeline and Refund Amounts

3. How to Request a Cancellation and Refund

3.1 Cancellation Process

To cancel your event registration and request a refund:

1. Send an email to [email protected] with the subject line "Cancellation Request"
2. Include the following information:
   • Your full name
   • Event name and date
   • Booking/confirmation number
   • Reason for cancellation (optional but helpful)
3. We will send a confirmation email acknowledging your cancellation
4. Refunds will be processed within 7-10 business days

3.2 Cancellation Confirmation

Cancellations are effective on the date we receive your email (based on email timestamp). We recommend sending cancellation requests during business hours for faster processing.

3.3 Refund Processing Time

Once your cancellation is approved:

• Refunds are processed within 7-10 business days
• Refunds are issued to the original payment method
• Bank processing times may vary (typically 3-5 additional business days)
• You will receive email confirmation when the refund is processed

4. Event-Specific Refund Policies

4.1 Multi-Session Programs

For programs with multiple sessions (e.g., Public Speaking Club series, ongoing Book Club membership):

• Refunds are prorated based on remaining sessions
• You must cancel before the next scheduled session
• Already-attended sessions are non-refundable
• Standard cancellation timeline applies to remaining sessions

4.2 Special Events and Workshops

Some premium events (Investigation Nights with professional actors, exclusive Tasting Evenings) may have different refund terms due to advance commitments. Special terms will be clearly communicated during booking.

4.3 Group Bookings

For group bookings (3+ people):

• Partial cancellations are permitted (reducing number of attendees)
• Full group cancellations follow the standard refund policy
• Changes to attendee names are free up to 48 hours before the event

5. Transferring Your Booking

5.1 Transfer to Another Person

You may transfer your booking to another person:

• Free of charge if done at least 48 hours before the event
• €10 administrative fee for transfers within 48 hours of the event
• The new attendee must meet event requirements (e.g., age restrictions)
• Contact us with details of the new attendee

5.2 Rescheduling to Another Date

You may reschedule to a different date for the same event type:

• Free rescheduling if done at least 7 days before the original event
• €15 administrative fee for rescheduling within 7 days
• Subject to availability of alternative dates
• Price difference applies if the new event is more expensive
• Rescheduling may only be done once per booking

6. Event Cancellations by delmoire.org

6.1 Our Right to Cancel

We reserve the right to cancel or reschedule events due to:

• Insufficient registrations (minimum attendee requirements not met)
• Facilitator illness or unavailability
• Venue issues or closure
• Weather emergencies or natural disasters
• Government restrictions or public health concerns
• Other unforeseen circumstances beyond our control

6.2 Your Options When We Cancel

If we cancel an event, you will receive:

• Full refund (100%) of your registration fee, OR
• Credit voucher for 110% of your payment (10% bonus) valid for 12 months, OR
• Free transfer to any other available event of equal or lesser value

6.3 Notification of Cancellation

We will notify you as soon as possible via email and phone if we need to cancel an event, typically:

• At least 48 hours before the event when possible
• Immediately in case of emergencies

7. Event Changes and Modifications

7.1 Minor Changes

We may make minor changes to events without affecting your refund rights:

• Change of venue (within same general location)
• Change of facilitator or instructor
• Minor adjustments to schedule or program
• Substitution of similar materials or refreshments

7.2 Significant Changes

If we make significant changes (substantial alteration of event content, major time change, different location area), you may:

• Accept the changes and attend the modified event, OR
• Request a full refund, OR
• Transfer to another available event

8. No-Show Policy

No-show policy details:

• No refunds for failure to attend without prior cancellation
• No refunds for late arrival or early departure
• Emergency exceptions considered on a case-by-case basis (medical emergencies with documentation)

9. Partial Attendance

For multi-hour events or multi-day programs:

• No refunds for partial attendance
• No refunds if you leave early
• No refunds if you arrive late or miss sessions
• All sales are final once the event begins

10. Weather and Travel Issues

10.1 Severe Weather

If severe weather prevents event attendance:

• If we cancel due to weather: full refund or rescheduling options
• If event proceeds but you cannot attend: standard cancellation policy applies
• We recommend travel insurance for international attendees

10.2 Transportation Problems

We are not responsible for:

• Travel delays or cancellations
• Traffic or transportation issues
• Parking difficulties
• Vehicle breakdowns

Standard cancellation policy applies in these situations.

11. Medical and Emergency Situations

11.1 Medical Emergencies

In case of serious medical emergencies preventing attendance:

• Contact us as soon as possible
• Provide medical documentation (doctor's note, hospital records)
• We may offer full refund or credit voucher at our discretion
• Documentation must be submitted within 7 days of the event

11.2 Family Emergencies

Serious family emergencies (death of immediate family member, etc.) will be considered on a case-by-case basis with appropriate documentation.

12. Payment Disputes and Chargebacks

Regarding payment disputes:

• Contact us first to resolve any issues
• We will work with you to find a fair solution
• Unauthorized chargebacks may result in account termination
• We reserve the right to pursue legal action for fraudulent chargebacks
• Chargeback fees may be charged to your account

13. Gift Vouchers and Promotional Codes

13.1 Gift Vouchers

For bookings made with gift vouchers:

• Refunds are issued as credit vouchers, not cash
• Original gift voucher terms apply to any refund
• Vouchers are non-transferable once applied to a booking

13.2 Promotional Codes and Discounts

For bookings with promotional discounts:

• Refunds are calculated on the actual amount paid
• Promotional codes cannot be reused after refund
• Expired codes cannot be reinstated

14. Refund Method

Refunds are processed to the original payment method:

• Credit/Debit Card: Refunded to the same card (7-10 business days + bank processing time)
• Bank Transfer: Refunded to the originating account (5-7 business days)
• Cash Payments: Refunded by bank transfer or check at our discretion
• Third-Party Payment Services: Refunded through the same service

15. Consumer Rights (EU/Lithuania)

Under EU and Lithuanian consumer protection laws:

• This refund policy does not affect your statutory rights
• You have the right to fair treatment as a consumer
• Services provided at a specific date/time (events) are exempt from the 14-day cooling-off period once the event date has been confirmed
• You may contact Lithuanian consumer protection authorities if you believe your rights have been violated

16. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy in extraordinary circumstances. Each situation will be evaluated individually, considering:

• Nature of the circumstances
• Documentation provided
• Timing of notification
• Previous booking history
• Reasonableness of the request

17. Contact for Refund Requests

18. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. The policy in effect at the time of your booking applies to your registration.

19. Questions and Assistance

If you have questions about:

• Cancellation procedures
• Refund eligibility
• Transfer options
• Special circumstances

Please contact us before canceling. We're here to help find the best solution for your situation.

This Refund Policy should be read in conjunction with our Terms & Conditions and Privacy Policy. By registering for events, you agree to this Refund Policy.